Terms & Conditions

TERMS OF SERVICE
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     OVERVIEW
This website is operated by Preferred Vapor. Throughout the site, the terms “we”, “us” and “our” refer to Preferred Vapor. Preferred Vapor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
     SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
     SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
     SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
     SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
     SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
     SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

     SECTION 7 - OPTIONAL TOOLS                                                                                                                               We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
     SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
     SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
     SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
     SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. 
     SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
     SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Preferred Vapor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
     SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Preferred Vapor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
     SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
     SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
     SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
     SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 719 Bristol Pike Croydon  US 19021.
     SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
     SECTION 20 - CONTACT INFORMATION
Preferred Vapor, LLC
Attn: John Thompson
719 Bristol Pike
Croydon, PA 19021
215-788-1145
     SECTION 21 - Changing or Cancelling Order
Order Cancellations requested by customers are not allowed, as there is no changing, modifying, adding, subtracting, or canceling of orders once they are placed.
     SECTION 22 - Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Preferred Vapor, LLC Copyright © 2012 - 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
     SECTION 23 - Coupon Code Policy
Coupon Codes may NOT be stacked, ie using more than one code at a time. Only one coupon code per order per customer please.
Orders containing multiple (stacked) coupon codes will be placed on hold, until a credit card authorization over the phone takes place.  Orders canceled because of this are subject to a 5% Cancelation fee paid for by buyer.
     SECTION 24 - Credit Card Holds
All purchases totaling $249.99 or more will be held 3 working days for funds to  clear. After 3 days the products will be processed for shipping. You will receive a tracking number the following working day. 
We apologize for this credit card holding process, however, due to past issues, it is a necessary step to protect both buyers and sellers.  
     SECTION 25 - Credit Cards
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Credit Card information is not stored at Preferred Vapor, LLC.
     SECTION 26 - Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
     SECTION 27 - Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. Orders WILL NOT be shipped until funds have fully cleared. We will charge a $25 fee on all returned checks, money orders, cashiers checks, and company checks.
     SECTION 28 - Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. We do our best to make sure your order is in stock and full-filled, even as far as ordering it ourselves from other eCig companies if we are out of stock. We want you to be happy, even if we are only breaking even on the order!
     SECTION 29 - Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Preferred Vapor, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
     SECTION 30 - Order Cancellation
Order Cancellations requested by Preferred Vapor, LLC due to Out of Stock, Back Ordered, Damaged, Missing, or Unavailable Items will be 100% refunded. Basically, any order that is cancelled due to our mistake will not be charged a cancellation fee.  Order Cancellations requested by customers are not allowed, as there is no changing, modifying, adding, subtracting, or cancelling of orders once they are placed. Cancellation fees differ from Refunds and Returns. Please see refunds and returns for more information.
     SECTION 31 - Out-of-Stock Products
We will ship your product as it becomes available. Generally, products ship within 2 to 3 buisness days. However, there may be times when the product you have ordered is out-of-stock or back ordered which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping, provided it is our mistake. If you order a back ordered or out of stock item, and choose to cancel the purchase, a 5% fee on the total order amount will be charged to your credit card before refund will be processed.
     SECTION 32 - Privacy
Preferred Vapor, LLC has created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering practices for all of Preferred Vapor, LLC websites.
Preferred Vapor, LLC has established a privacy policy with the mission of building member trust and confidence by promoting the use of fair information practices. If you have questions or concerns regarding this statement, you should first contact support@preferredvapor.com.
This site is owned and operated by Preferred Vapor, LLC : John Thompson
Preferred Vapor, LLC
Attn: John Thompson
719 Bristol Pike 
Croydon, PA 19021
Customer Service Department: 215-788-1145 
 preferredvapor@gmail.com
Cookies
Preferred Vapor, LLC uses session cookies to make it easier for you to navigate our site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
Our site's registration form requires users to give us contact information (such as username and email address). We use customer contact information from the registration form to send the user special offers and updates from Preferred Vapor, LLC . The customer's contact information is also used to contact the person when necessary.
Choice/Opt-out
As an individual, you have the opportunity to limit the personal information you provide. We provide you with the opportunity to 'opt out' of having your personally identifiable information used for certain purposes when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by contacting us at unsubscribe@preferredvapor.com.
Information Collection & Use
Registration
In order to use this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information including your name and email address. We use this information to contact you about the services on our site in which you have expressed interest.
Preferred Vapor, LLC  is the sole owner of the information collected on www.preferredvapor.com. Preferred Vapor, LLC collects personally identifiable information from our users at several different points on our Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or deactivate it by making the change on our member information page, emailing our Customer Support at support@preferredvapor.com, or contacting us by telephone or postal mail using the information located at the top of this page.
Surveys or Contests
From time to time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).
We use this information to notify contest winners and award prizes, monitor site traffic, personalize the site (in the case of anonymous information collected in surveys), and send participants an email newsletter.
We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Email
Preferred Vapor, LLC members receive periodic email notices that include exclusive special offers and information about sales, promotions, new releases, and other relevant information. If you no longer wish to receive these emails, you may opt out by contacting us at unsubscribe@dragonflyecigs.com.
Non-personal information
Like many web sites, we collect and analyze standard log file information and Session ID information to analyze site traffic, improve site performance, and prevent fraud. Session IDs are bits of code on your computer that assist your browser in navigating our site. We do not associate personal information with log file information or cookies, except when needed to prevent fraud.
Legal Disclaimer
Preferred Vapor, LLC reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
The Preferred Vapor, LLC  web site(s) contains links to other sites. Preferred Vapor is not responsible for the privacy practices or the content of such web sites. Our site uses a secure online ordering system that enables clients to purchase products online. Preferred Vapor, LLC collects users financial information, such as account and credit card numbers, for verification purposes only. Financial information that is collected is used to bill the user for products and services, and never for any other reason.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: Verisign.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of online transmission or electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at support@preferredvapor.com
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Credit Card Information Storage
Preferred Vapor, LLC Does not store any credit card information.
     SECTION 33 - Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
     SECTION 34 - Returns
We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below-outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.
Due to the strict corporate health policy we have in place for the protection of our customers, once the Preferred Vapor, LLC starter set package and/or cartridges have been opened, they cannot be returned for a refund since we cannot re-distribute such opened product to other customers. Replacement or repair of product, therefore, is your exclusive remedy under this warranty.
All returns require you to contact Preferred Vapor, LLC through email or telephone and request an RMA#. Items returned without a verified RMA# will be returned to sender.
Preferred Vapor, LLC
Attn: Return Department
719 Bristol Pike
Croydon, PA 19021
1-215-788-1145
Please note that only original and unopened packages are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above-indicated address within 30 days from your purchase date.
Please include what is wrong with your item. We require that you ship your returns via USPS with tracking, in a protective box or bubble mailer to ensure damage or loss does not occur.  We will test your item.  If we find that there was nothing wrong with the item you will be responsible for the return shipping costs.  However, if the item is in fact defective or malfunctioning, we will ship back a new item at our expense.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of shipping tracking delivery confirmation. Immediately contact our customer service department for a RMA#.
All policies listed are subject to change without notice.  The policy that applies to your order will be listed via this page at the time of checkout.  The policy that applies to your order will be the one in use at time of checkout.
You may return unopened items for a full refund within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON-REFUNDABLE.  You may not return e-juice for hygienic reasons and therefore it is NON-REFUNDABLE.
30 Day Limited Warranty: Preferred Vapor warrants only to the original purchaser of this product from a Preferred Vapor, LLC authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for the lifetime of the product. This warranty does not cover any defects or costs caused by:
1) modification, alteration, repair or service of this product by any persons or company other than Preferred Vapor, LLC; 
2) physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions;
3) any use of the product other than that for which it was intended; or
4) shipment of the product to Preferred Vapor, LLC for service.
Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.
Some items in our store are labeled "DOA" warranty only. These items are warrantied as a "Dead on Arrival" Only. All "DOA" orders require you to contact us within 3 days from the date of shipping tracking delivery confirmation. Our customer service department will issue you a RMA#.  Items deemed "DOA" must be returned within 10 days of RMA# request given.  Items returned "DOA" must include a copy of your receipt and be labeled with your RMA#. All "DOA" items not received within 10 days from RMA# request given will be non-returnable.
Contact email for returns and to receive an RMA#:
preferredvapor.com@gmail.com
      SECTION 35 - Shipping Policy
Shipping Time -- Most orders received will be shipped within 2 to 3 business days, and generally arrive within 7 to 10 business days. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Preferred Vapor, LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All items shipped will include a tracking number that will include a delivered date.
Canadian orders are accepted, but we do not accept responsibility for any issues with other foreign import laws, customs, or foreign postal services. All international shipments will have a tracking number for proof of delivery to the country of the order. Generally international orders arrive within 5-10 days. The cost of international shipping is based of the weight of the shipment and will be displayed at time of checkout.
     SECTION 36 - Taxation
Preferred Vapor, LLC  shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. We are based in Pennsylvania, USA and all PA Customers will be charged a 6% sales tax.
     SECTION 37 - Terms and Conditions
Preferred Vapor, LLC
Welcome to PreferredVapor.com – In visiting this website, you agree to accept the following terms and conditions. Please read each section carefully.
To fully understand the conditions and business practices of Preferred Vapor, LLC and your guidelines to conduct business with us, please review our Privacy Notice.
By entering this site, you represent that you are at least 18 years of age, or 21 in those jurisdictions in which 21 is the age of majority. Additionally, be advised that nicotine is addictive. The Preferred Vapor, LLC products have not been evaluated by the US FDA. They are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition. Do not use these products if you are under the age of 18 years of age, or 21 in those jurisdictions in which 21 is the age of majority; if you are a non-smoker, if you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants; or if you are pregnant or nursing.
Electronic Communications 
Anytime you send Preferred Vapor, LLC  Products an e-mail, or login onto our website at Preferred Vapor.com, you are communicating with us in an electronic format. This gives Preferred Vapor, LLC  the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by Preferred Vapor, LLC satisfy all legal notification requirements.
Compliance with Applicable Laws; Export Control Laws 
Visitor or user access to the Preferred Vapor.com is governed by all applicable federal, state and local laws. All information available on Preferred Vapor.com is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. 
Your Account 
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Preferred Vapor, LLC only sells to smoking adults, 21 years or older, who own and can purchase with a credit card. If you are under 21, Preferred Vapor.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately. 
Risk of Loss 
All items purchased fromPreferred Vapor.com or from the Preferred Vapor, LLC offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. 
Product Descriptions 
Preferred Vapor.com and its affiliates attempt to be as accurate as possible when posting content. 
Pricing 
Except where noted otherwise, the prices displayed for Preferred Vapor, LLC items represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant. 
With respect to items sold by Preferred Vapor.com, we cannot confirm the price of an item until you register online and complete an online order form. 
Please note that this policy applies only to Preferred Vapor, LLC  items sold on the Preferred Vapor.com website and shipped by Preferred Vapor, LLC or its affiliates. If a third-party site quotes prices different from the Preferred Vapor.com website, your only remedy is to contact the third-party site to settle any dispute.
Batteries
Ecigs house a battery. Batteries can and have “vented” in the past. It is a very rare occurrence especially with PROTECTED BATTERIES, which we highly recommend, however the possibility is there. While it is of no relevance to the device they are housed in. Preferred Vapor, LLC and John Thompson assumes NO responsibility for any personal injury or property damage resulting from any batteries. By making payment, you are acknowledging this disclaimer and assume full responsibility and all the risks associated.
eJuice
eJuice may contain nicotine and alkaloid which are known to be addictive. It should not be used by minors or pregnant or nursing women. Liquid smoke juice may contain propylene glycol. Those allergic to propylene glycol or those with other medical conditions should consult a physician before using. Keep out of reach of children and pets. Always store with the child proof cap. Store in a cool dry place away from direct sunlight. Never, ever drink liquid. Nicotine is known in the state of California to cause birth defects or cancer. Please know the risks associated with this product before use.
eJuice is NOT intended to diagnose, treat, cure, or prevent any diseases. Any adverse reactions you should stop and consult your health practitioner. The statements have not been evaluated by the FDA.
Preferred Vapor, LLC and John Thompson assumes NO responsibility for any personal injury or property damage resulting from any eJuice. By making payment, you are acknowledging this disclaimer and assume full responsibility and all the risks associated.
Use at Your own risk! Preferred Vapor, LLC will not be held liable for any purchase, use, or misuse of eJuice. Not for sale to minors, under the legal smoking age in your state or providence.
Due to the nature of this product, it is not returnable.
Disclaimer of Warranties and Limitation of Liability 
This Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by Preferred Vapor.com or its affiliates on an "as is" basis, unless otherwise specified in writing. Preferred Vapor.com and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site and the products sold here is at your sole risk. 
To the full extent permissible by applicable law, Preferred Vapor.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Preferred Vapor.com and its affiliates do not warrant that this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from Preferred Vapor.com are free of viruses or other harmful components. Preferred Vapor.com and its affiliates will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. 
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. 
Preferred Vapor, LLC reserves the right to change any and all content contained on this Site at any time without notice. 
Applicable Law 
By visiting Preferred Vapor.com, you agree that the laws of the State of Pennsylvania, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Preferred Vapor.com or its affiliates. 
Severability 
If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. 
Disputes 
Any dispute relating in any way to your visit to Preferred Vapor.com or to products you purchase through Preferred Vapor.com shall be submitted to confidential arbitration in Philadelphia, PA except that, to the extent you have in any manner violated or threatened to violate Preferred Vapor's intellectual property rights, Preferred Vapor, LLC  may seek injunctive or other appropriate relief in any state or federal court in the State of Pennsylvania, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
     SECTION 38 - Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Preferred Vapor, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Preferred Vapor, LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Questions about the Terms of Service should be sent to us at preferredvapor@gmail.com